Ordering & consumer rights.

The legal seller is DRUŠTVO SA OGRANIČENOM ODGOVORNOŠĆU ABECEDA (ABECEDA D.O.O.), trading through the 3Domika and DOMIKI Jewellery brands, with its registered office at Trg Sunca 2, Budva, Montenegro. CRPS registration identifier: 5-0582189/003. PIB: 02794357. VAT registered; VAT number: 81/31-03028-3.

Contact: orders@domiki.me, +382 69 108 535, or the registered postal address above. Complaints may be sent through the same channels.

The customer submits their contact, delivery and payment preference together with the selected pieces. The final action sends a non-binding request, stores an order record and sends acknowledgement emails. The studio then confirms availability, exact product details, delivery, final total and payment method; no card is charged and no binding sale or stock reservation is created by the request alone.

A later written offer or confirmed checkout must identify the exact product, essential characteristics and safety information, final total, delivery, payment, timing, withdrawal information and applicable conditions. A binding checkout button will unambiguously state that placing the order creates an obligation to pay.

Catalogue amounts are non-binding guide prices for a representative collection piece. They are not sale prices or a promise of stock. Before acceptance, the customer receives the exact product or model identifier, dimensions, quantity, composition and material information, origin, care instructions, applicable warnings, availability and final price in euros, including applicable taxes and every unavoidable charge.

Checkout currently accepts a non-binding order request for studio pickup, cash on delivery or bank transfer. The selected method records the customer's preference; the studio confirms availability, the final total and fulfilment terms before accepting a sale. This website does not collect card details and does not currently accept PayPal. Any future card payment will use the bank's supported hosted checkout. A fiscalized receipt will be issued for each completed sale as required by Montenegro law.

Customers may request studio pickup in Budva or courier delivery in Montenegro. The studio confirms the courier, exact charge, restrictions and agreed date before a sale is accepted. Unless another period is agreed, statutory delivery is due no later than 30 days after the contract is concluded.

International delivery is arranged separately. The customer should check the parcel on arrival and promptly report visible transport damage without losing any statutory rights.

The seller remains responsible for statutory conformity rights. For consumer goods, liability for non-conformity that becomes apparent within two years applies independently of any commercial guarantee. Statutory repair or replacement is free and is ordinarily completed within 15 days, subject to the limited extension allowed by law.

Each orderable product must have product-level identification, traceability, material evidence, risk assessment and Montenegrin instructions or warnings where required. Decorative anti-stress objects are designed and marketed as tactile decorative objects for adults, not as children's toys. That positioning does not replace documented product-by-product classification based on function, dimensions, characteristics, presentation and foreseeable use. Anti-stress and articulated animal objects are not available for online ordering while classification, testing and safety documentation are being completed. Product descriptions must not be read as unverified medical, hypoallergenic, precious-metal or safety claims.

Send a complaint to orders@domiki.me, +382 69 108 535 or DRUŠTVO SA OGRANIČENOM ODGOVORNOŠĆU ABECEDA, Trg Sunca 2, Budva, Montenegro. Include the order or fiscal-receipt reference, product, issue, date and requested remedy where possible.

The seller will record the complaint, provide written confirmation where it is not resolved immediately, and respond in writing or another durable medium without delay and no later than eight days. Complaint records are kept for at least two years. These terms do not restrict a consumer's right to contact the competent inspection, use an available out-of-court dispute process or go to court.

For an ordinary distance sale of goods, a consumer may withdraw without giving a reason within 14 days after the consumer, or a person designated by them other than the carrier, receives the goods. The consumer may use the model statement below or any other unambiguous statement. The goods must then be returned within 14 days after notice.

The seller refunds the amounts required by law, including the standard outbound delivery cost, no later than 14 days after receiving the withdrawal notice, but may lawfully wait until the goods or evidence of return is received. The direct return cost is paid by the consumer only when that was disclosed before the contract. The consumer may be responsible for diminished value caused by handling beyond what is needed to establish the nature, characteristics and functioning of the goods.

The withdrawal right does not apply to goods made to the consumer's explicit specifications or clearly personalized. Handmade, small-batch or made-after-order goods are not automatically personalized. This exception never removes statutory rights for a defective or non-conforming product. No blanket hygiene exclusion is applied to earrings; any sealed-goods exception must be specifically lawful and disclosed before sale.

Copy and send the following statement to orders@domiki.me or the registered postal address. A message sent before the deadline is sufficient: “I hereby notify you that I withdraw from my contract for the sale of the following goods: [product/order]. Ordered on/received on: [date]. Consumer name and address: [details]. Date: [date]. Signature: [only if sent on paper].”

The studio will acknowledge the notice and provide the practical return address and instructions. Do not send goods cash-on-delivery unless the studio has expressly agreed to that return method.

Checkout details are processed as described in the Privacy policy. The request record is stored in Cloudflare D1 and acknowledgement messages are sent through Brevo; processing is not based on forced marketing consent. Customers may contact the studio to exercise applicable privacy rights.

An order-request record does not replace the fiscal receipt or statutory accounting archive. Customers should keep the written offer, acceptance, confirmation and fiscal receipt on a durable medium.

Montenegrin product and consumer information is the controlling local version; English is provided for convenience. Mandatory consumer protections under Montenegro law cannot be waived by these terms. Before any cross-border targeting or delivery is enabled, the studio will separately assess the destination's consumer, tax, customs, privacy and product-safety rules.

The official Montenegro consumer portal is potrosac.me. These draft sales terms must be approved against the final products, fulfilment partners, fiscal process and business registration by a Montenegro lawyer and accountant before real online ordering is enabled.